By purchasing from www.sorrino.com, you agree to our Terms of Delivery outlined below.
We are committed to delivering your order as quickly and safely as possible. However, please note that global shipping networks continue to experience occasional delays due to international transport restrictions, customs processes, and seasonal congestion in the postal sector.
We work closely with our logistics partners to minimize any disruption and ensure your order reaches you as soon as possible.
If the shipping method you selected becomes unavailable after your order is placed, Sorrino may select an equivalent or faster shipping method at no additional cost to you. You will receive an email update with your shipping information once your order has been dispatched.
- Processing Time: 2 – 5 Business Days
Delivery Time (after dispatch):
- Standard Shipping: 10 – 20 Business Days
- DHL Priority Express: 2 – 5 Business Days
Please note that these are estimated timeframes and may vary depending on your location, customs clearance, and other factors beyond our control. Weekends and public holidays are not included in the estimated delivery period.
At Sorrino, we’re proud to offer reliable shipping on all orders. Enjoy free shipping on purchases over USD 100, with availability depending on your destination country. Shop with confidence—your order is on its way, no matter where you are.
Please ensure that all shipping details (name, address, contact number, and email) are entered correctly at checkout.
Incorrect or incomplete information can lead to delays or undeliverable packages.
If you notice an error, please contact us immediately before your order has been shipped.
Once your order has been dispatched, we are unable to modify or cancel it.
Delays caused by customs clearance or local postal services are outside our control.
Customs policies vary from country to country, and Sorrino is not responsible for any additional charges or delays that may occur during this process.
Please plan accordingly, especially during peak seasons, sales events, or holiday periods, when delivery times may be longer than usual.
Orders that have already been shipped cannot be canceled or refunded.
No refunds or replacements will be provided for reasonable shipping delays due to external factors.
If your order does not arrive within 45 days from the shipment date, please contact us at support@sorrino.com, and our team will investigate the matter with the courier service.
We appreciate your understanding as we continue to navigate global shipping challenges.
Sorrino is committed to providing a smooth and transparent delivery experience for every customer.
Thank you for your trust, patience, and continued support.
Stay safe and shop with confidence at Sorrino.
