Purchase Options Cancellation Policy
Some items offered on Sorrino may be available as a subscription, pre-order, or “try before you buy” purchase option. By selecting any of these options at checkout, you acknowledge and agree to the terms outlined in this policy.
Subscriptions
When you purchase a subscription, you agree to receive products on a recurring basis according to the frequency and duration selected at checkout.
- You expressly authorize Sorrino to store your payment details securely and automatically charge your payment method for each recurring order, including any applicable shipping fees and taxes.
- Subscriptions may automatically renew unless cancelled prior to the next billing cycle.
Cancellations & Changes:
- You may cancel or modify your subscription at any time, provided the request is submitted at least 48 hours before your next billing date.
- Once a recurring order has been processed or dispatched, it is considered final and cannot be cancelled, refunded, or disputed as unauthorized.
You can manage your subscription through the link provided in your order confirmation email or by contacting our support team.
Pre-Orders
Pre-orders allow you to purchase items that are not yet in stock or available for immediate shipment.
- By placing a pre-order, you authorize Sorrino to charge your payment method immediately, partially, or at a later date when the item becomes available.
- You agree that delivery timelines for pre-orders are estimates only and may be subject to delays outside of our control.
Cancellations:
- Pre-orders may be cancelled only if they have not yet been processed or fulfilled.
- Once fulfilled or shipped, pre-orders are non-cancellable.
By placing a pre-order, you acknowledge and accept these conditions and agree not to initiate a chargeback on the basis of delivery timing or availability once the order has been fulfilled.
Try Before You Buy
For “try before you buy” purchases:
- You authorize Sorrino to place a temporary authorization hold on your payment method prior to shipment.
- You are granted a defined trial period to evaluate the product.
Billing Terms:
- If the item is not returned within the specified trial period, you expressly authorize Sorrino to charge your payment method in full.
- Returns must comply with our return conditions to be eligible for a refund.
Failure to return the product within the trial period constitutes acceptance of the product and waives your right to dispute the charge as unauthorized.
General Conditions
- Once an order (including subscription renewals or pre-orders) has been processed or dispatched, it is final and cannot be cancelled.
- Customers are responsible for ensuring all order details are accurate prior to completing checkout.
- By completing your purchase, you confirm that you have read, understood, and agreed to this policy and all related policies on our website.
Chargebacks & Payment Disputes
By placing an order with Sorrino, you agree to the following:
- You will contact our support team first to resolve any issue before initiating a chargeback or dispute.
- Initiating a chargeback without first attempting to resolve the issue may be considered a breach of this policy.
- We reserve the right to dispute any chargeback with evidence including, but not limited to:
- Order confirmations
- IP address and checkout verification data
- Shipping and delivery confirmation
- Communication records
Fraudulent or abusive chargebacks may result in order refusal, account restriction, or further action where applicable.
Contact Us
For all cancellation requests or support inquiries, please contact our team with your order details. We aim to respond within 24–48 business hours.
Important Notice
By completing your purchase, you provide explicit consent to the billing, cancellation, and fulfillment terms outlined above. These terms form part of a legally binding agreement between you and Sorrino.
